Aviation Services Group is inviting applications for positions within its Ground Handling Services: Ground Handling Operations Manager

Location: Baku, Azerbaijan

Who Can Apply: Applications are invited from professionals with proven experience in ground handling operations management in major international airports, particularly within European aviation environments, will be considered a strong advantage. International applicants with relevant expertise are welcome to apply.

About the Role:
This is a key strategic position focused on delivering service excellence, regulatory compliance, and operational readiness aligned with international aviation standards. The ideal candidate will have strong leadership capabilities, extensive knowledge of  IATA regulations, and proven experience managing complex groundhandling activities with multiple stakeholders. The Ground Handling Operations Manager is responsible for planning, organizing, and supervising all ground handling activities to ensure safe, efficient, and timely aircraft turnaround. The role ensures compliance with aviation regulations, service level agreements, and company operational standards while maintaining high levels of customer satisfaction.


Key Responsibilities:

Operational Management

• Manage daily ground handling operations including ramp services, passenger services, baggage handling, and aircraft servicing.
• Ensure safe and efficient aircraft turnaround in accordance with airline schedules and operational procedures.
• Coordinate activities between ramp, passenger handling, dispatch, load control, and other operational units.
• Monitor operational performance and implement improvements to enhance service delivery.

Safety and Compliance

• Ensure full compliance with aviation safety regulations and standards (IATA, local aviation authority).
• Enforce company safety policies and procedures across all ground operations.
• Investigate operational incidents, delays, or irregularities and implement corrective actions.
• Conduct regular safety briefings and operational audits.

Team Leadership

• Lead, supervise, and develop operational staff including supervisors, ramp agents, and passenger service teams.
• Plan manpower allocation and shift schedules to ensure adequate staffing.
• Provide coaching, training, and performance feedback to team members.

Customer and Airline Relations

• Maintain strong working relationships with airline representatives and other authorities.
• Ensure ground handling services meet contractual obligations and service level agreements.
• Handle operational issues and resolve airline or passenger service concerns.

Operational Planning and Reporting

• Coordinate aircraft stand allocation, equipment availability, and resource planning.
• Monitor flight schedules and adjust operational resources accordingly.
• Support irregular operations management (delays, diversions, cancellations)
• Prepare operational reports including flight statistics, delays, and service performance.
• Analyze operational data and identify opportunities for efficiency improvements.

What We Are Looking For:

• Experience: Proven Experience in  Groundhandling Operations (7–10 years of experience in ground handling operations, at least 4-5 years in a managerial or supervisory role.)
• Education: Bachelor’s degree in Aviation Management, Logistics, Transportation, or a related field.
• Certifications: Safety Management Systems (SMS) - IATA, Ramp Handling Certification (IATA AHM or GOM), Aviation Security Awareness, or equivalent.
• Knowledge: Deep understanding of groundhandling operations standards, including IATA regulations.
• Skills: Excellent leadership, multi-stakeholder coordination, and communication skills.
• Language: Fluent spoken and written English.
• Commitment: Willingness to commit to a long-term projects

To Apply: Please send your resume to [email protected] with the subject line.